Overview
Our refund policy for workshops and boot camps lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. Furthermore, if you purchase a program within 30 days prior to the start of a program such as a workshop or boot camp, there is no refund. Registration fees and Portal Access fees for one-on-one tutoring are not refundable; however, the session portion for prepaid packages can be refunded for unused portions as long as the notification is made in writing via text at least 24 hours prior to the next scheduled session. Refunds for prepaid packages will convert the used session to the full rate. The balance remaining will be issued as a refund. To complete your return, we require a receipt or proof of purchase.
Refunds
Refund requests must be made in writing to info@learningladder.biz or via text to your customer service number. Once we receive your return request, we will email you to confirmation receipt. We will also notify you of the approval or rejection of your refund. If you have not received a reply within 48 hours, please call our office at 818-790-4357. Excellent service is our goal.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days established by the credit card company or bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at by phone or email.
